a commitment to care
a commitment to care
Our group of homes are owned and run as a family business which ensures a personal touch for residents and staff. We have more than 16 years of experience in the care home industry. Our overall aim has always been to provide a high-quality service for residents.
We employ professionals with a wealth of experience to help us achieve high standards. This includes a Regulatory /Quality Assurance Manager, the home Managers and an independent Consultant. We have a training department to make sure that all our staff are well trained and able to carry out their role, all new care staff either work towards the Care Certificate or have a NVQ/QCF qualification.
We continually invest in each of our homes to make sure that they are well furnished and decorated, comfortable and well equipped. Within our group of homes, we offer social and nursing care for older people including those who are terminally ill, those who have dementia or people with physical disability. We accept people for long and short stays. Our staff would be pleased to show you any of our homes at any time. We look forward to seeing you.
To provide the highest quality of care and support at all of our services, for everyone we support.
To be recognised as a compassionate, committed, and courageous provider who offers care based on individual needs, by kind, caring and skilled staff who demonstrate respect, maintain dignity and encourage independence.
To CARE and be COMPASSIONATE to everyone we support and always ensure they receive the best service and support possible. To place each person at the centre of our service. To promote dignity, choice and show people and our colleague’s consideration, empathy, compassion and respect. Caring defines us and our work.
To COMMUNICATE effectively by using peoples preferred names, always respecting their rights and confidentiality. Never gossiping or behaving in a disrespectful and offensive way to people we support, families, professionals and our colleagues. No decision will be made without the person. Listening is central to what we do.
To be COURAGEOUS and ACCOUNTABLE by always doing the right thing for the people we care for and to speak up when we have concerns. To complete our work in a COMPETENT, professional manner with pride. To always be open and honest. To take responsibility and accountability for our actions. To own up when things haven’t gone right and learn lessons from this.
To be COMMITTED to our mission and promise. To continuously learn and strive for improvements, ensuring the people we support are prioritised. To support our colleagues.