Just to say Lisa – I’m very impressed with you as the manager of Merlin Park, you are doing a fantastic job – you are kind, caring , and professional, and you set a good standard and tone for your team. I have also found ALL the carers & support team to be absolutely lovely & very kind & approachable.
As a registered nurse and ex Intensive Care Nurse Manager, it’s really hard to have your own mom go into a care environment but I have to say I’m very impressed with everyone & how well you are caring for my Mom despite her being a challenge at bedtimes on occasion.
Thanks as ever for all your kindness and support I’m caring for my Mom – L.
Thanks.